Full Time

Position Summary

Responsible for greeting patients and visitors along with checking in patents for their appointments. The front desk check-in receptionist is responsible for assisting the practice manager in assuring the office meets organizational goals and provides high quality care and services to all patients and customers.

Primary Job Functions

  • Responsible for acknowledging presence of patients and visitors immediately upon arrival and assessing their needs, inquires, etc.  
  • Responsible for communicating to waiting patients about delays in doctor’s schedules or other issues as needed.  
  • Responsible for asking that patients complete necessary paperwork and for entering data into computer prior to appointment.  
  • Responsible for collecting payments from patients and explaining payment policies to patients according to office policy.  
  • Responsible for posting walk-in payments in EMR.  
  • Responsible for marking “no shows” in computer at the end of the day and notifying referring physicians appropriately.  
  • Responsible for maintaining sign-in sheets daily and scanning sign in sheets monthly.  
  • Responsible for documenting receipt of correspondence for new patients in computer. 
  • Responsible for the scheduling of office appointments as needed. 
  • Responsible for Insurance eligibility/verification of appointment. 
  • Responsible for confirming appointment referrals received the day prior to the scheduled appointment. 
  • Responsible for posting payments (mail, copayments, phone, etc.) and assorting mail as trained. 
  • Responsible for assisting and directing vendors (FedEx, Drug Reps, etc.). 
  • Responsible for transferring appropriate patient information/documents from old EMR to current EMR. 
  • Responsible for cleanliness of front desk area. 
  • Responsible for assisting all other personnel in the completion of duties as needed.  
  • Responsible for establishing priorities in sequence of activities to maintain an efficient system.  
  • Responsible for promoting teamwork and cooperation among coworkers, physicians and administrator.  
  • Responsible for carrying out duties in a manner that promote high quality patient care and efficiency, along with maximizing physician time efficiency.  
  • Responsible for only accessing PHI required to perform job duties. 
  • Other various tasks as assigned by supervisor and/or administrator. 

Primary Check In: 

  • Responsible for preparing and maintaining waiting area in compliance of policies and procedures.  
  • Responsible for referral appointments and scheduling (second and third attempts). 
  • Responsible for assisting with medical records for referrals.  
  • Responsible for managing the incoming fax folder in accordance with policy and procedures.  

Secondary Check In: 

  • Responsible for copying medical records and mailing requesting parties with proper patient authorization. 
  • Responsible for managing incoming and outgoing referrals in all systems (EMR, Epic, etc.), will conduct initial call and additional calls if needed. 
  • Responsible for correspondences in Epic for appointment status of incoming referrals. 
  • Responsible for maintaining active patient correspondence folder and send to the appropriate physician. 
  • Responsible for managing the urgent fax folder. 

Bilingual 

  • Responsible for Spanish speaking voicemails, correspondences, referrals and appointment assistance.  
  • Act as a liaison for interpreting Spanish speaking patients/families throughout entire office. 

Front Office Team: 

  • Retrieve voicemails on appointment scheduling line. 
  • Responsible for accurate input of patient data.  
  • Complete tasks and emails in accordance with policies and procedures. 
  • Cross train within department. 
  • Responsible for sending appropriate medical records based on policies and procedures.  
  • Responsible for managing appointment reminders for all locations and all provider/audiology schedules. 
  • Protect patients’ right of confidentiality and follow HIPAA guidelines. 
  • Assist will answering the phones. 
  • Perform daily balancing as assigned and in accordance with policies and procedures. 
  • Assist and direct vendors (FedEx, Drug Reps, etc.). 
  • Travel to other locations as needed.  

Job Skills, Knowledge & Abilities

  • High School education or GED equivalent 
  • Experience in a physician’s office 
  • Knowledge and experience with modern office procedures, office equipment and medical terminology 
  • Strong verbal and written communication skills